St. Clair College - Windsor/South Campus

Raving fans

HF5415.5.B528
1993

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Raving fans : a revolutionary approach to customer service

Blanchard, Kenneth H.

New York : Morrow, 1993.

xii, 137 p.

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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1 copy available at St. Clair College - Windsor/South Campus

Field Ind Subfield Data
001 001     3858946
005 005     20181012153423.0
020 ISBN   $a ISBN  978-0-688-12316-1
040 Cataloging Src   $a Original cataloging agency  OTBIB
050 LC Call No $a Classification number  HF5415.5
    $b Item number  .B528 1993
100 ME:PersonalName 1   $a Personal name  Blanchard, Kenneth H.
245 Title 10  $a Title  Raving fans :
    $b Remainder of title  a revolutionary approach to customer service /
    $c Statement of responsibility  Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.
250 Edition   $a Edition statement  1st ed.
260 PublicationInfo   $a Place of publication, dist.  New York :
    $b Name of publisher, dist, etc  Morrow,
    $c Date of publication, dist, etc  1993.
300 Physical Desc   $a Extent  xii, 137 p.
500 General Note   $a General note  Edition statement omitted in some printings.
650 Subj. $a Topical heading  Customer services.
700 AE:PersName 1   $a Personal name  Bowles, Sheldon M.
852 Holdings   $a Location  221
    $h Classification part  HF5415.5.B528 1993
    $p Barcode  219940
    $9 Cost  $0.00

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